Using your workspace

Signing in

Go to https://supergence.ai/login and enter the email address your operator put on your account. A six-digit code arrives by email and stays valid for ten minutes. There is no password to remember or to lose.

Only the address on your account can sign in. If a code does not arrive, check the spam folder, wait a minute and ask for a new one. If it still does not come, write to your operator from that address.

The workspace

The workspace is two windows. The larger panel holds every desk, with the options standing either side of the middle; Melon, your assistant, has its own window beside it. Pick an option to open that desk, and press Home or the Escape key to come back.

Every desk stays open while you move between them, so a half-written message or invoice is still there when you return. A small green dot beside an option means something real is waiting there.

Setup

Setup is shown only while your account is being connected, and it disappears for good the moment it is done. It lists what your plan needs: your website on record, and depending on the plan your mailbox, your phone line and your advertising accounts.

The website, the mailbox and the phone line are never ticked by hand: the website is live when the address on record answers, the mailbox and the phone line when they are connected, and the workspace checks every time you open it and every time you connect something. Your advertising accounts count as live once your operator confirms access to them. When everything your plan needs is live, the account becomes active on its own. If you are moving from another provider, your data joins the list, and nothing there is cancelled until its replacement is live here.

Home

The circle of light in the middle carries one number from 0 to 100. It is built only from what is verified: the connections that answer when they are checked, how much the workspace knows about your business, how long you have been together, and the record you have built up. Until the checks have answered it shows a dash rather than a guess.

Beneath it runs what has happened and what is waiting: replies from your operator, invoices, unread mail, calls and adverts. A row opens the desk it belongs to. The word Melon on a row hands that item to Melon, who picks it up at once.

Melon

Melon is the assistant in the window beside the panel. Ask in plain words: what needs you today, draft a reply, write an invoice, where your adverts stand. Melon works only on your account and reads the same records the desks show.

Anything that spends money or goes out in public arrives as a card you swipe to sign. The swipe is your signature, and nothing moves without it. Under the conversation, Human support asks Melon to hand the matter to your operator, Email writes to us directly, Book a call finds a time, and Guide opens this page.

Email

Connect your own business mailbox here. Most mailboxes join with an app password, and the desk fills in the settings and gives your provider's own steps for making one; Gmail and Microsoft sign-in buttons appear when your operator has switched them on. Your mailbox is checked with a real sign-in before anything is stored, and the password is kept sealed.

You can read your inbox, save a draft into your own Drafts folder, or press Send now, which is your yes. When mail goes out on its own under a standing rule, anyone the mailbox has never written to still gets a draft first.

Invoices

Write an invoice one line at a time, approve it, then send it from your own mailbox with a PDF attached. An invoice can repeat monthly, and a reminder can go out when one is overdue. Tax is added only when your GST or HST number is on file.

An invoice here is a document. Supergence takes no payment and moves no money: marking an invoice paid records what you tell us. An invoice cannot be sent twice by a double press, even from the desk and Melon at once.

Studio

Write a letter about the advert you want, the way you would brief a photographer, and press Create. You get the words in English and in French, other headlines to choose from, a plan for where it should run, and a check of every claim against your letter, your website and your account, so anything with no source is named before it runs. Create set writes three different adverts for one audience.

When drawing is switched on, four pictures come with the words; until then the words work on their own. Approving an advert sends it to your operator, who places it: nothing is published straight from the desk. Where it runs lists your advertising accounts, and The standing mandate holds the monthly ceiling you set in writing, which your operator confirms before it is in force.

Autonomy

Each dial decides whether a kind of work waits for you or runs on its own. Widening a dial is filed to your operator in writing and takes effect once they confirm it; narrowing one takes effect at once, because taking authority back never has to ask.

Some things are fixed and shown on each row: moving money always asks, and first messages to someone new are always drafted.

Schedules

What is coming, from the dates your account actually holds: invoices falling due, monthly invoices about to be written, reminders that have become due. It is not a calendar, and no calendar is connected.

Phone

On Autopilot, connect a phone number from your own Twilio account, name the assistant that picks up, choose its voice, write its greeting and the brief it answers from, in English and in French if you serve both. Keep the number you advertise with your carrier and forward it to the line; your carrier's own instructions are the authority on how.

Every call is kept on record with a short summary and the conversation turn by turn. No audio is recorded. The line can put a caller through to a number you choose, under the rule you choose, and can text a caller it could not help. Hear it: call me rings the number you gave under Put a caller through, so you can hear the line as a caller does.

Requests

Anything you want your operator to do, in your own words: change your hours, add a service, look into something. Your operator is notified when you file it, and the reply appears under your request here.

Plan

Your plan, what it includes, and a line for each connection saying whether it is working, needs attention or is not connected yet. Those lines come from checks made against the real connections, never from what the plan promises. To change or pause your plan, ask in Requests or tell Melon; your operator confirms before anything changes or is billed.

What always waits for you

Money and public actions always wait for your approval. Most of the time that approval is a press or a swipe at the moment it matters: sending an invoice, approving an advert, widening what runs on its own and changing your plan always arrive that way.

The other form of approval is a standing rule you grant in writing on the Autonomy desk and your operator confirms. With one in force, an overdue reminder, the text to a caller the line could not help, or a routine reply to someone your mailbox has written to before can go out without a fresh press, within the fixed limits shown on each row. You can take a rule back at any moment, and that takes effect at once.

Month to month, no lock-in, and what is yours stays yours: your data, your accounts and your numbers.

When something does not work

If Melon is not answering, the desks still work. File a request in Requests, or write to hello@supergence.ai from the address on your account. Say which desk, what you pressed and what the screen said; a copy of the words on the screen helps more than a description of them.

Needs attention on the Plan view means a connection was found but did not answer as it should. Reconnecting it from its own desk (Email, Phone, or Where it runs in the Studio) is the first thing to try.